customer service

This DQ employee's kindness started a chain reaction and ended up creating a win-win-WIN situation for everyone involved.

Love stories that celebrate excellence in our hard-working East Texas workforce. You guys are a breath of fresh air and encourage the rest of us.

Shout out to the staff at Fuzzy's Taco Shop on Troup Highway in Tyler, Texas. I'll be by to give you my business soon.

Look, sometimes things can just go wrong. But often it's the way people RESPOND in these situations that reveals the excellence of the staff. Kudos.

Thanks to Sarah Grace at the DQ in Gresham Village, I will be back to that location to spend dollars again and again and again.

A "Customer Rage" study dug in to find answers to these questions. Here's what to do to make things right as quickly as possible. You may be surprised.

In these days of short-staffed restaurants and keyboard warriors there are endless examples of people ranting online about poor customer service.

Yeah, I know. Many businesses claim to have "great customer service," and that may be their sincere intention. But what does that actually mean to your potential customers?

There's no denying that staying over the red line is more challenging now. A crucial part of accomplishing that? Incredible customer service. Here's help.

A "Customer Rage" study dug in to find answers to these questions. Here's what to do to make things right as quickly as possible. You may be surprised.

Think about the value you offer--specifically for them. How can you help achieve their goals. How will their lives improve after interacting with your company?

Ready to start a side hustle? It's always wise to stop before delving into life-changing decision and take a look at the reality of what you're planning.