If you're anything like me, you're on your phone quite a bit throughout the day. Whether it involves calls for work, checking in on the kids, or just ordering lunch, if you're an AT&T customer, chances are you've had some issues on the other line today (Wednesday). Turns out, you're not alone.

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Today while ordering lunch over the phone, or attempting to, the woman on the other end of the line could hear me, but I couldn't hear her. To me, she sounded like she was under water, or going through one of those underground tunnels (like on the highway in Florida). Regardless, I couldn't hear anything she said.

I didn't think anything of it at the time, but later as I'm browsing through Facebook, I see I'm not alone in the phone problems I've had today. On Facebook, a user identified as Erik Edgar who works with Shen Solutions, Inc, says that the issue is believed to be with a tower upgrade happening in Tyler.


The upgrade seems to be impacting internet services as well.

Reading other posts of AT&T Facebook users - some as far away as Oklahoma - are reporting service issues that could last days or more.

I've tried reaching out to AT&T via social media (since they won't be able to speak with me on the phone), but I haven't heard back. Please update me if you hear anything new!

It's a pain that I hope AT&T straightens out soon!

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