If you've tried contacting your local primary care physician multiple times in the past few days (and weeks), only to be told to leave a message or come in to the office, you're not alone. Doctor's offices are bogged down throughout East Texas, and getting in to be seen right now may be more of a hassle than you want to deal with. But what about the idea of speaking with a doctor - from your couch?

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HealthCARE Express is implementing new 'virtual visits' so you can be seen by a doctor from anywhere. Simply pick up your smartphone, tablet, laptop, or head over to your desktop along with a webcam, and the rest is easy.

Here's what you'll have to do:

  1. Prepare: Check your cellular or internet connection to make sure you'll have no issues with your visit. If you have an Android device or a Windows computer, you will need to download an app called Zoom. You can download it here: https://zoom.us/download. IOS devices do not require a separate app.
  2. Schedule: Call the HealthCARE Express Virtual Visit Hotline at (903) 831-2425. Your insurance information and co-pay will be accepted over the phone. The cash pay price is $97.
  3. Sit back and relax!  We will call you during your scheduled appointment time to connect to your device and start your virtual visit.

Based on the results of your virtual visit, a HealthCARE Express provider can provide you with a diagnosis, prescribe your medicine to help you feel better, or will let you know if you should come up to the clinic in person for further evaluation.
(A mask can be brought to your car.)

Virtual visits are available between 8 a.m. to 8 p.m. every day, 7 days per week.

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