business

Owner Bill Jeffreys is retiring. On offer will be pianos, both new and used, digital pianos, Howard Miller grandfather clocks, Hammond organs, and more.

Yeah, I know. Many businesses claim to have "great customer service," and that may be their sincere intention. But what does that actually mean to your potential customers?

We all share a basic human need to feel "seen." It's wired into our DNA. So, remembering people's names, and using them is a lesson worth learning.

These nonverbal cues may be having five times the impact on the "listener" as what you are actually saying. Make sure you know what you're communicating.

There's no denying that staying over the red line is more challenging now. A crucial part of accomplishing that? Incredible customer service. Here's help.

If you've ever dreamed of having your scratch-made barbecue sauce bottled and sold in grocery stores, this is your shot. One grocery store is looking for products, and the only requirement is that you live in Texas.

A "Customer Rage" study dug in to find answers to these questions. Here's what to do to make things right as quickly as possible. You may be surprised.

This is great for our East Texas economy. At the same time, please keep practicing social distancing for the sake of yourself and others.

Thankfully, there are ways we contribute and give them the crucial support they need to keep things in the black.

If you sincerely hate your job, it may be time to make a move. In the meantime, don't make the days of your life, or anyone else's, miserable.

Not that we're all that surprised. After all, Texas does many things very, very well--including and especially business.

Think about the value you offer--specifically for them. How can you help achieve their goals. How will their lives improve after interacting with your company?